insurances
benefits
Our solution relieves your support team and makes complex knowledge accessible to everyone.
Drastically reduce your support team's response time — with AI-powered research in complex sources of knowledge.
Our solution searches documents, wikis and databases at lightning speed and provides well-founded answers with direct source references.
Less manual research, less pressure: AI takes on the complexity, your team gains focus and freedom.
Bundle your scattered knowledge in a central platform — intelligently structured, easily accessible, and immediately usable.
With smart access to technical know-how, even new team members can safely answer demanding questions.
Make your support team more independent of individual knowledge — and enable scalable processes without sacrificing quality.
Problems we solve
Trivial inquiries can be automated — but there is often no access to the necessary knowledge for anything beyond that.
Support staff must fight their way through internal wikis, PDFs, and complex specifications — time and time again.
Manual research eats up time and resources — and causes frustration for customers and the team.
Only a few are familiar with the relevant content — this makes support expensive, slow and difficult to scale.
Even with a growing volume of inquiries, the effort per case remains high — real automation is missing.
Implementation of INNO-VERSE
We'll guide you step by step — from initial setup to optimal use of your AI-powered support solution.
In a joint workshop, we analyse your support processes, identify relevant topics and define which sources of knowledge should be integrated.
Together, we connect existing documents, wikis and databases with the INNO-VERSE platform and structure your knowledge so that it can be optimally processed by AI.
Your AI agents are activated and are immediately ready to answer complex customer inquiries through intelligent document analysis — with direct references to the original source.
After a successful start, we'll help you expand the solution across teams — scalable, efficient and future-proof.
